Address:South Eastern Suburbs Melbourne
Open: 24 Hours
Privacy Policy
Privacy Policy – Hilux Pest Control
This privacy policy (Privacy Policy) sets out how Hilux Pest Control and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information. It applies to our website located at www.hiluxpestcontrol.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Terms of Service available on the Website.
- Types of Personal Information we collect
- Account information: this includes information that we collect when you register to use our Website by creating an account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
- User information: this includes information that we collect in order to fulfil the provision of the Services to you. The information we collect includes information of any Services you request on the Website and any additional information provided to us such as your name, address, email, phone number, or other information you provide to us during the provision of the Services.
- Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
- Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
- Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
- Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
- Surveys: information in connection with client surveys, questionnaires and promotions.
- Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
- How we collect Personal Information
- you register or sign up to the Website;
- you provide information directly to us through the Website or on a hardcopy form;
- you use the Website to enter in user content including:
- you enquire for Services on the Website;
- you submit a booking request for Services on the Website; or
- you use the Website to leave a review;
- you use the Website generally;
- you subscribe to any of our newsletters;
- you contact us through our Website, in person, by phone or in writing;
- you submit any of our online sign up forms;
- you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
- you interact with our Website, social applications, services, content and advertising; and
- you invest in our business or enquire as to a potential purchase of our business.
- Use of your Personal Information
- to operate the Website and provide Services or information to you including to:
- ensure the Services are delivered to you;
- assist in streaming and personalising information for you;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such an incomplete form;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your account, or any transaction;
- to be de-identified for the purposes of generating statistical data and improving the Website;
- for record keeping and administrative purposes, including accounting purposes;
- to improve and optimise our service offering and customer experience;
- to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
- to administer and protect our services;
- to enable you to take part in a competition;
- to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
- to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
- to consider an application of employment from you.
- Disclosure of your Personal Information
- your authorised representatives;
- government and regulatory authorities and other similar organisations, as required or authorised by law; and
- such entities that we propose to merge with or be acquired by.
- Remarketing
- Emails & Marketing
- notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
- communication from us or our representatives in connection with the Services; and
- marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
- Storage & security
- Links
- Requesting access or correcting your Personal Information
- If we can’t collect your Personal Information
- we may not be able to provide the Website to you, either to the same standard or at all;
- we may not be able to provide our Services to you or handle your service order effectively;
- we may not be able to provide you with information about the Website that you may want; or
- we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
- Notifiable data breach
- Updates
- Enquiries, requests & complaints
Office of the Australian information Commission
Telephone
1300 363 992
enquiries@oaic.gov.au
Office Address
Level 3, 175 Pitt Street, Sydney NSW 2000
Postal Address
GPO Box 5218, Sydney NSW 2001
Website
www.oaic.gov.au
Contacting us
Entity
Hilux Pest Control
Contact
Please contact us by submitting a contact us form on the Website.